Troubleshooting Articles
Having issues with your SAMi system? This section covers common problems and step-by-step solutions for camera connectivity, app errors, video recording, and more.
Camera won't connect
- How to reset your SAMi Camera and pair it with your SAMi Router or Sami Hub- (Router Kit, Hub Bundle, & SAMi Complete Kit 1 & 2 Owners)
- How to reset your SAMi Camera and pair it with your home WiFi - (Camera Only Owners)
- My SAMi Camera keeps disconnecting
- Where can I find my SAMi Secure Router password?
- I can't see an image from the camera.
- Rapidly flashing or blinking power light (red or green)
Troubleshooting
- Troubleshooting your Sami Hub + SAMi-3 Camera Connection
- SAMi-5G Wi-Fi Network Not Showing on Your SAMi Router
- My Apple device is beeping. What does that mean?
- No Audio
- How can I stop my camera from overheating?
- Can I retrieve a deleted video from the deleted folder?
iPod or iPad issues
- How to Add Your Apple ID To SAMi Complete Kit and Update the SAMi App and iOS System
- My iPod Touch is not responding well to touches.
- My iOS device has more free storage available than is reported on the recordings page. Why is that?
- My iPod won't turn on or charge.
- My iPod Touch is not responding well to touches.