Having trouble with your SAMi Camera? Don’t worry—resetting the camera and following the steps below solves over 95% of all issues our users experience, including disconnections, live view problems, and pairing issues. This guide will walk you through how to reset your camera, reconnect it to your home WiFi, and what to do if the reset doesn’t work the first time. Please follow each step carefully for the best results.

🔄 Before You Begin

• Turn off any VPN on your phone. The setup will not work with a VPN enabled.

• Enable Local Network Access: On your Apple device, go to Settings > Privacy & Security > Local Network, find the SAMi App in the list, and toggle the switch ON to allow the app to communicate with devices on your network.

• This guide is for customers using their home WiFi (not a SAMi Router or Complete Kit). If you have a SAMi Router or Kit, use this guide instead.

🛠 What You’ll Need

• Ethernet cable

• Access to your home WiFi router

• A paperclip or a similar pointed object

• Your SAMi Camera + SAMi Router
• Apple device with SAMi App

📶 Reset & Reconnect Instructions

1. Remove the SAMi Camera from the App

   • Open the SAMi App

   • Tap the gear icon (bottom right) or tap Settings

   • Go to Camera Settings > Camera Status

   • Tap Remove (ignore any error message)

2. Go back to the SAMi App’s home screen (Where the live view would be)

3. Unplug your SAMi Camera from power

4. Connect the Ethernet Cable

   • Plug one end into a LAN/Ethernet port on your home router

   • Plug the other end into your SAMi Camera

   ⚠️ Do not use a WAN or Internet port

   ⚠️ If using a mesh system (like EERO), connect to a mesh node—not your ISP’s router. If that fails, try the main mesh hub.

5. Plug in the SAMi Camera to power near your router

   • The camera light will turn red, then green (may take up to 2 minutes) - BE PATIENT!

6. Press the Reset Button

   • Use a paperclip to gently press and hold the reset button (small hole on side) for 3 seconds

   • The light will briefly turn off, then red, and then green again (this may take a few minutes!)

   • If the light doesn’t respond, make sure you’re pressing the button firmly.

7. Re-pair in the SAMi App

   • Open the SAMi App

   • Follow on-screen prompts to set up the SAMi-3 Camera

   • Once setup is complete, force quit the app

8. Unplug the Ethernet cable and move the camera to its usual spot

   • Plug it in to power

   • Wait for the light to turn red → green (can take up to 5 minutes)

9. Reopen the SAMi App to confirm your camera is connected and live view is working

✅ You’re all set! Your SAMi Camera has been reset and reconnected to your home WiFi

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If a reset did not solve your issue, here are additional solutions to try before attempting another reset:

1. Make sure your device's iOS is up to date: https://support.apple.com/en-us/118575
    
2. Make sure you have the most recent version of the SAMi App downloaded. Even if you think it is, please verify by going to the app store and clicking on the actual app page. Do not click on "open" because that won't always show you the "update" button: https://apps.apple.com/us/app/sami3-sleep-activity-monitor/id981125894
    
3. Make sure you have "Ask to Join Networks" in the Apple device WiFi settings (not SAMi Settings) set to "Ask" and not "Notify". You can do this by opening the Apple Settings App -> Click on Wi-Fi -> Scroll to the bottom and click on "Ask to Join Networks" and change it to "Ask". 
    
4. Make sure you have deleted ALL unwanted videos from the SAMi App. Having full storage can sometimes cause issues: https://support.samialert.com/hc/en-us/articles/7852818126733-How-do-I-delete-individual-multiple-or-all-recordings-in-the-SAMi-app
    
5. After you have deleted all unwanted videos, reformat the SAMi SD card: https://support.samialert.com/hc/en-us/articles/12425565176589-How-to-reformat-your-SD-card
    

6. Reset the camera again, following the same instructions above

    

7. If, after all of this, you experience another disconnection, please send us a Logfile the next morning following these instructions: https://hipass.zendesk.com/hc/en-us/articles/11039204281229-How-do-I-send-a-Logfile. This will allow us to get data from the night before when a disconnection occurred.