Having trouble with your SAMi Camera? Don’t worry—resetting the camera and following the steps below solves over 95% of all issues our users experience, including disconnections, live view problems, and pairing issues. This guide will walk you through how to reset your camera, reconnect it to your SAMi Router, and what to do if the reset doesn’t work the first time. Please follow each step carefully for the best results.

🔄 Before You Begin

• Turn off any VPN on your Apple device. The setup will not work with a VPN enabled.

• Enable Local Network Access: On your Apple device, go to Settings > Privacy & Security > Local Network, find the SAMi App in the list, and toggle the switch ON to allow the app to communicate with devices on your network.

• This guide is for customers using a SAMi Router. If you are using home wifi, please refer to this guide instead: How to reset your SAMi Camera and pair it with your home WiFi - (Camera Only Owners)

• Do NOT press the reset button on your SAMi Router. If you have already done so (and you no longer see a wifi network called "SAMi-5G", please submit a support ticket as the instructions below will not work: Submit a support ticket

🛠 What You’ll Need

• A paperclip or a similar pointed object

• Your SAMi Camera + SAMi Router
• Apple device with SAMi App

📶 Reset & Reconnect Instructions

1. Remove the SAMi Camera from the App

   • Open the SAMi App

   • Tap the gear icon (bottom right) or tap Settings

   • Go to Camera Settings > Camera Status

   • Tap Remove (ignore any error message)

2. Force quit the SAMi App

3. Unplug your SAMi Camera from power

4. *Wait 15 seconds*

5. Plug the SAMi Camera back in to power

6. Press the Reset Button

   • Use a paperclip to gently press and hold the reset button (small hole on side) for 3 seconds

   • The light will briefly turn off, then red, and then green again (this may take a few minutes!)

   • If the light doesn’t respond, make sure you’re pressing the button firmly.

7. Re-pair in the SAMi App

   • Open the SAMi App

   • Follow on-screen prompts to set up the SAMi-3 Camera

   • Confirm your camera is connected and live view is working

✅ You’re all set! Your SAMi Camera has been reset and reconnected to your home WiFi

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If a reset did not solve your issue, here are additional solutions to try before attempting another reset:

For these first steps, you will need to connect your Apple device to your home WiFi network!

1. Make sure your Apple device's iOS is up-to-date. Please note you need to be connected to your home internet to do this: https://support.apple.com/en-us/118575
    
2. Make sure you have the most recent version of the SAMi App downloaded. Even if you think it is, please verify by going to the app store and clicking on the actual app page. Do not click on "open" because that won't always show you the "update" button. Please note you need to be connected to your home internet to do this: https://apps.apple.com/us/app/sami3-sleep-activity-monitor/id981125894
    
3. Make sure you have "Ask to Join Networks" in the Apple device WiFi settings (not SAMi Settings) set to "Ask" and not "Notify". You can do this by opening the Apple Settings App -> Click on Wi-Fi -> Scroll to the bottom and click on "Ask to Join Networks" and change it to "Ask". 
   
   Next, try these steps, but connect back to the SAMi-5G WiFi network to do so:
    
4. Make sure you have deleted ALL unwanted videos from the SAMi App. Having full storage can sometimes cause issues: https://support.samialert.com/hc/en-us/articles/7852818126733-How-do-I-delete-individual-multiple-or-all-recordings-in-the-SAMi-app
    
5. After you have deleted all unwanted videos, reformat the SAMi SD card: https://support.samialert.com/hc/en-us/articles/12425565176589-How-to-reformat-your-SD-card
    
6. Reset the camera again by following the instructions above
    
7. After performing a reset, if possible, reconnect the SAMi Camera to your SAMi Router with an Ethernet cable and leave it connected for a hardwired connection. Make sure it's plugged into an Ethernet Port or LAN port and not a WAN port. For example, if your SAMi Router is White, plug it into an ORANGE port!
    
8. If, after all of this, you experience another disconnection, please send us a Logfile the next morning following these instructions: https://hipass.zendesk.com/hc/en-us/articles/11039204281229-How-do-I-send-a-Logfile. This will allow us to get data from the night before when a disconnection occurred.