If you don’t see the SAMi-5G Wi-Fi network on your iPhone or iPad, don’t worry — this usually means the router just needs a quick check. Follow the steps below to get your SAMi network showing again.

SAMi systems use one of three router models:

• Netgear (very old model, no longer sold)

• Linksys (newer, no longer sold)

• TP-Link (current model)

Step 1: Confirm the Router Has Power

• Make sure the router’s power cord is securely plugged in.

• Check that the router lights are on.

• If your router has a power switch or button, flip or press it to the ON position.

💡 Tip: If there are no lights, try another outlet or power adapter.

Step 2: Check the WPS Button

If the WPS (Wi-Fi Protected Setup) button is pressed accidentally, the SAMi-5G network can temporarily disappear.

To fix this:

1. Ensure the router is plugged in and powered on.

2. Locate the WPS button — on some routers, it’s hidden under a SAMi sticker labeled “DO NOT RESET.”

   • Gently peel back the sticker to reveal the button.

   • Be careful not to damage it — you can reapply the sticker afterward.

3. Press and hold the WPS button until the router lights turn off and then back on.

4. Wait 1–2 minutes and check your Wi-Fi list again for SAMi-5G.

Step 3: Check the Network Name

If you see a Wi-Fi network name like Linksys_XXXXXX or TP-Link_XXXX, the router has been reset to factory settings.

This means the SAMi configuration has been erased and needs to be restored.

➡️ Please submit a support request here for reconfiguration assistance:
Submit a Support Request

You’ll need access to a computer for these steps, and our team will guide you through the process.

Step 4: Still Not Seeing SAMi-5G?

If you’ve checked power, the WPS button, and don’t see any Wi-Fi network at all, please contact us for help using the link above.

When you submit your request, include:

• Your router model (Netgear, Linksys, or TP-Link)

• Whether the router lights are on

• A brief description of what you’re seeing

We’ll help you restore your SAMi router and get your system back online quickly and safely.