Shipping & Returns

• When will my SAMi ship?
• How do I initiate a return?
• What if SAMi doesn’t work for us? What is the return policy?
• My SAMi isn’t working. How do I get a replacement after the 45 day return window?

FAQ

• Does the SAMi router act as a hotspot?
• How can I apply a discount code to my order?
• How does SAMi handle privacy concerns when monitoring with video?
• How can I receive funding for the SAMi Camera?
• Does SAMi accept Medicare or Medicaid waivers?
• Can the SAMi Router support two cameras at once?

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SAMi App FAQ

• Can I receive push notifications for alerts to different devices?
• Alarm Settings
• "Mic only works for a connected network camera!”.
• Why is the green motion meter still moving when there is no activity?
• The view is zoomed in too far.
• I see a green frame around the live view.

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